Welcome to Behind the Workflow — the podcast where we dive into the systems, strategies, and tech behind fast-scaling teams. In this episode, our host Kuren Rai from Omnitas sits down with Nick Matthews, VP of Operations at Flipdish — a food tech company helping independent restaurants succeed with white-label ordering, payments, and more.

Nick gives us a behind-the-scenes look at Flipdish’s scaling journey, sharing insights on:

• How automation has helped Flipdish grow efficiently while keeping a personal touch

• The real-world impact of AI in restaurant operations (from menu-building to personalised campaigns!)

• Balancing operational efficiency with human connection in a tech-heavy industry

• Managing globally distributed teams and avoiding common SaaS pitfalls

• Why business leaders need to get hands-on with low-code tools and AI now

Whether you're in food tech or just looking to optimise your operations, this episode is packed with inspiration and actionable advice you won't want to miss.

📍 Learn more about Flipdish: https://www.flipdish.com
📨 Connect with Nick Matthews on LinkedIn: https://www.linkedin.com/in/nick-matthews/