hi everyone and welcome back to the omta Spectrum today I'm having Thomas with me here yet again and he actually just came home from m.com big event Elevate so uh we're going to have a talk about what happened over there so let's get into it so Thomas welcome back to the hot sea can you explain to us what is Elevate really so Elevate is Monday's big yearly conference and since last year they've been offering it as one live event and one digital event so they do the live event at certain locations around the world on the same dayish and I attended um uh November 30th in London they offered six different uh master classes talking about either the dev product the CRM product they also offered like change management discussions around like implementing monday.com and governance and project management so that was really cool those master classes the two Founders were in they had a big opening keynote uh you know like standard CEO stuff yeah overall a well organized event but that is something we have come to expect from Monday uh as well over the years I can really say that Monday leveled up from last year same space felt double the the size but from an event like this I think what our viewers are really want to know here is so what's coming up for the coming time so and knowing Monday I would presume it's also they have broken it down due to products so I have updates for what's going to happen in the workos the CRM the dev product and a new exciting new product yeah I heard about that one uh I think a lot of people will be quite excited about that one yeah but let's start with the workquest yeah I think so because that's the base platform so um what's new what's coming uh obviously we don't have exact timelines and anything when they present stuff at Elevate they do high level a l of vision Communications but this was communicated as this is in the road map for 2024 we should all take that with a grain of salt because something can be in the road map for 2024 now but still get pushed out of 2024 because the resources are finite the set road map then get cannibalized By shortterm changes or adoptions or stuff that needs to be done and so on so so it normal normal yeah but but let's let's be honest it it's it's a good vision and it might be that the feature comes out in beta this the 2024 but not the final release we have to look at it so the first one is actually something we discussed in this chair before you know the new portfolio uh module so they're going to release the goals and okr module that they have a tab for with the Prelude of what they're going to see oh okay um so that's definitely mature enough for them to present at Elevate which is really cool right great and as as part of that they're also working on on a better like visualization of the portfolio management so not only goals and okrs uh so we'll see maybe gos and okrs becomes its own module we'll see they usually have good ideas when they it's like the old school blizzard right yeah they took a good game concept and they make an awesome game based on that concept they were never the first at doing anything but they were good at adopting games to the Blizzard way and I think Monday has sort of become the the Sasser version of blizzard in that regard they're very rarely first yeah but when they adopt the feature it it's it's well baked it's well thought out they've done a bunch of research because they are a datadriven company um so yeah I usually I'm excited about new products or new features coming from Monday night yeah definitely so did you get any inkling on how that visualization of portfolio management would tend to look like or is that going to be a bit of a surprise that we learn more as it goes to be fair it was high concept marketing graphical assets that you know they don't even look like the UI elements we have today so uh I don't want to go we'll see we'll see but the fact that be able to visualize the portfolio a lot um really um that's really good and what more things came up so resource management is a really big thing you know that's always been a big thing yeah you know Monday started that with the schedules for the workload widget they want to take it a step further where they want to add like skills to the person Global workload and stuff like that so um it's going to be interesting like maybe the workload widget actually almost becomes a a top level feature like my work it's a top level feature it's not a wi you put in exactly I'm not saying that's what they're going to do but there's a possibility they move in that direction but basically from what we were told that is one of the possibilities we might see yeah yeah because they're going to add absence to the person they're going to add skill sets to the person they're going to have skills as a variable for assigning work they're also looking at some really cool AI powered things where you can basically get ai's help to suggest which of your staff members should should get assigned to this job as well and that can be really really great and I guess that's also one thing because AI is of course in the big bus right now but I guess that is one of the things that got discussed yeah def throughout the day yeah Monday is going to be releasing what they call AI Atomic building blocks in a new workflow Builder with theual programming you can actually have a step that's an AI step say summarize this email and give me the sentiment of the email as an output that you can then use for the rest of the automation maybe put it in a text column you know the star column the rating column put like find the sentiment or the intention of this email and then provide a one to5 satisfaction output of how you interpret the data or stuff like that so it's really cool these Atomic level AI uh building blocks could be I don't know it it's so so interesting so fun but right in the beginning it's probably going to be like interpret this email give me summary give me uh like what feeling did the the but I mean you can be smart with that as well because na can be prompted to out output only a single word and that can be is this a positive or A negative email for sure and then you can have a workflow for that so it takes you different routes and stuff like that so that might actually be uh quite cool or already out of the books yeah yeah that's something we have been waiting for a lot is Monday's targeting crossboard dependencies for 2024 sometimes we talked about like in the past where Monday went from 1.0 to two 2.0 personally I feel like 2024 could be the Monday 3.0 year it definitely sounds like it and also taking both Automation and dependency to to a more of a global scale it can really be a big leveraging factor sounds like yeah then also finally in the work OS uh we're going to get some additional love to the Gant view oh so obviously we have the whole new dependencies finish to finish finish to start and so on with lag that's being rolled out but 2024 they call it adaptive Gant they haven't got into really what that mean exactly but when we have words like adaptive Gand it usually means that if I assign a TOS to you and it's a three-day task and you in the middle of that task you have two days absence it will either flag that as red or it can prolong the task to five days to make up for the fact that you only have that you don't you have don't have availability for two days and so on based on absence so we're going to have to see and I would argue that this is one of those features where it will the capability will grow very gradually um so the full adaptive Gans will probably not be like deliver during next year but it's U it's an important Direction so it's a starting step yeah basically moving into a Direction Where We want to leverage smaller functionality it sounds like yeah yeah and that's the that's the biggest updates around the work great but that's just one out of a well three but soon to be four products then definitely uh so I guess that would bring us into the CRM space of things I believe so of course there been happening a lot the CRM product itself isn't that old but it's a product that have been piling on new capabilities just over the last year and to keep in mind that it's gone in a year it's been released it's become like top four G2 CRM right so it's already achieved a lot of accolades in the short year but still missing a lot of features and still missing a lot of the scalability so just imagine like especially after you hear this this road map yeah I know it's even though it is in some respects it's it's so new so it like you said it is missing a few features that you might find it is something that have had longer time to mature but still it comes with a very very robust set of features already um but actually I read some statistics and so it's actually the fastest growing CRM system on the market today uh okay so the big things right let's look at this email sequencing inside of Ming that is a big thing they've been talking about it to do it for a long long time but now it's telling us there we are doing it yeah and I mean also the fact that it plays again with the workflow Builder because the way I understood it the way I understood is that you will be using the same workflow Builder to set up your email sequences oh that's great so it's going to be really easy basically to do hopefully and then you have all the passes you have all the IFS and so on and so forth that that's a big big big thing what more would we expect from the CRM over the over the coming year you know when you're in emails and activities and you look at all the events like notes calls your timeline yeah they call it the CRM timeline I actually didn't know that that that was the feature name of it they are going to open up for thirdparty Integrations to start populating that so with zoom for example if you have a deep integration to zoom you can start getting Zoom calls as part of that history without having to log them manually that's great and maybe then we can get calendly meetings and stuff like that I mean if they do it right they do it as an API thing meaning that we also at omnus can help our clients solve this for nonsupporting third party tools as well exactly that that was my thinking here as well I'm going like what I could do with that yeah another like really really big thing which I don't know a CRM today that has this off offering they are talking about a native collar a soft native softphone caller inside of Monday I think I know only of one serum that's got that but that's a native and purely an American feature I believe so yeah that is fairly unique that is a I don't know how it's going to look how it's going to work uh if what the cost is going to be or anything but just the fact that they present native caller as one of the fcm features on Elevate is huge just having those automatic logs those that help and not having to integrate with uh uh third party VoIP basically if we look at this what we're looking at is email sequencing getting the timeline autop populated native caller what Monday is trying to do is a seamless admin lowlevel admin experience for salespeople which is really what all the salespeople ask and none of the other crms deliver there's other crms on the market that offer so many better features or more features but the sales people don't use them anyways because of the admin in man your labor to do it so I think if they keep that as their core principle of D direction that is going to be like how Monday wins the CRM Market how money wins the heart of salespeople but I mean that's the thing for all for all systems right yeah you can pile on the features but you need to make them useable and user friendly yeah otherwise it's just 5,000 new buttons which people will just go like ah I wouldn't even dare and on that subject so one of the things that they want to achieve is is innovative pipelining tool on mobile and desk uh desktop and now you really got my here but how are they going to be innovative well first of all just the fact that they they are considering mobile as its separate input means that they're probably going to make it very very simple for the salesperson to do the right things so that's very good this is one of the things where I I don't really recall the what the visuals were it wasn't more like talked about it from a while uh but it's going to be uh interesting because uh obviously today if we want to look at the part from uh some kind of comp competitive way or anything the only thing we really have is the goals uh or the gamification widget so they still have a lot of work to do for a sales leader to get a good view of of the pipeline so I think basically if you look at what you as a sales leader would need that's probably what you would get as as pre-built widget or report yeah I would say that that's usually for someone in my role that that usually feels the bit of that lack today so it's uh great hearing that that is something coming online and then I would just guess here I would venture a guess there is some CRM AI things coming online here as well right so they're doing uh AI powered insights and that's a whole big thing that they were going to do in all of the products as well so they're actually going to create specific AI Bots yeah and these Bots have functions so you can have an SDR bot that's programmed from an SDR perspective and and so you can ask it to do or work as an SDR and it knows what its param meters are because it's trained as an SDR so this basically sounds like someone has been listening to open Ai and how their gpts kind of work and going like hey I think I have an idea I'll leave that I'll leave that interpretation to you because that's not something they said but they're really going to introduce several that's really really cool and uh I I would assume that some of these Bots might be at the premium because they're very specifically trained to do specific things and so on but it's really cool how they train these um not to jump ahead because we're on that subject but for example they're going to have a uh they're going to have a a scrum Master bot ah okay so for everyone who's trying to do scrum the B can now help you and identify bottlenecks and stuff like that from a scrum Master perspective that's really really good because this is one of the things that AI does really really really well sumarize big data sets and give you the key takeaways from those you don't need a business analyst in that same capacity anymore so the example they gave for this scrum Master bot was uh basically an did analysis on your current Sprint and told you what items in your Sprint that was likely to finish in time and what stuff was unlikely to finish on time based on stuff like that or if a person was over planned in the Sprint and they also get could give suggestions on how to redistribute work to make it optimal I mean if they just achieve 25% of all of this in the first it's super awesome that kind of concluded the CRM I guess which would lead us into the dev product yeah which is always started yeah so we we we already took that sneak peek in so to talk about scrum so let's take that again so we had the agile insights and Report powered by these AI Bots and they they're going to be like cam bot scrum bamb boss they're going to be sales they're going to be right now none of them exist so we'll see how many will be there in what direction and so on but it's really cool yeah but it's I like I like this little idea of the Bots right I I do like it I do like it i' I I'm myself I've already started to experiment with doing AI Bots myself for us internally but this is so great when this can come straight out of box into Monday and also I mean you have Monday Monday's Advantage is that they always do as we say they use Big Data data driven analysis and they combine a lot of best practices into some kind of like joint best practices it's almost like a meta study right yeah but but from a software perspective so I would also trust an AI bot Train by Monday quite a lot because they us usually have such a wide data and such a wide analysis goes into it as well right yeah awesome what more can we expect from the dev product in the coming year so obviously um Dev is about software and uh production right and and right now the biggest thing that's been missing or has been very lacking is the road map like the product road mapap so it's going to be a bit more focused on the product manager and the program managers in this year's iteration of the dev product oh nice so the first out would probably be the road map widget so you can start using and breaking it down and I think it's a good idea and good that they they call it the road map widget meaning that they don't see this as just a a different configured Gant right yeah so right now we're trying to do Road mapping and Gant views and it has some limitations especially also because it doesn't feed from the data that we have like stories epics features and so on it it basically Standalone disconnected data that's that's making up the Gant view so is that that also something that's coming so it's going to be able or at least that's the vision to be able let's hope so if I put it like that right um if they don't do it like that then I don't see why they need a specific road map widget if I put it like that yeah yeah yeah yeah definitely and then they're going to put more emphasis on breaking features into epic stories and talk asks because right now uh that's not really today you basically have the epics and feature and that's it and you put the features in the in the Sprints but about allowing EP features epics stories talks like it will allow more variations it will cater to more teams yeah uh because they all do use the teams uh product differently but also I think this will be a good Gateway because what we're also seeing is a lot of non developer teams are using the dev product and this enhancement will allow for more agile sprint-based teams that are not doing software development to still use the dev product okay so maybe we'll soon see very many marketing teams going into well like there's no secret right our implementation team our csms they use the dev tool because we work in Sprints not because we do software devel Y and and I think that's like marketing like you said they were a lot of the marketing today work in Sprints yeah they do they do if should or not that's another question what they I I won't put my notion on to however I think they should or not but I can conclude they do yeah and then they were a little vague about like will they rebuild or will they just enhance but they want to in make stronger Integrations to devops tools okay so um like aser devops etc etc but also um the ones surrounding it like GS for example and stuff like that so so like the of services the floor of they showed like in the devops master class they showed a a slide with like these are the 50 most common supporting software that you need for software and devops and um obviously Monday is not going to tackle all of them but they they are starting with the GS they they might be going to the GS and they have they have a priority list like I presume you need to have you can't do everything at once or nothing is going to be done correctly yeah so I I wouldn't say like oh so now you can integrate to a devops like that's not what we're intending we're talking about the stuff outside of that because there's already is an a devops integration exactly and because there is one uh that means that Monday doesn't have to prioritize that as well because there's already one that Works quite well developed by third party yeah and and that's the power of having the app store oh definitely and it makes it easier as the main vendor to focus your resources on the actual gaps one would argue that if it's a app in the marketplace it might be a gap but I would call it like a soft Gap or something like that yeah something we want to the the the core Dev people should should focus on the real gaps so all in all it's going to be a fairly interesting year also for everyone who's interested in the dev product definitely but but that would lead me into asking what more what more can we expect because now we're talking completely new stuff that none of you guys have heard about before so they actually pulled an apple oh they pulled an apple in in what way did they pull an apple they were almost done with the road map presentation it sounded like they concluded it and then it was and one more thing classic yes so drum roll Monday's new product that's going to be released at least as a beta level next year already is called Monday service oh and what would that be well if I said that if I told you it was called Monday itsm you will probably understand it better then I would know exactly what to expect from it so Monday intend to natively tackle ticket management SLA management create external portal seat and asset management oh my God that's yeah that's the whole sweet of things basically yeah that is itm in a nutshell yes uh so imagine a portal like you would imagine a portal hopefully but also right now today when we build a ticketing or or a system that uses slas we're using the time tracking column today and automation start to and make sure that we are SLA comp so this is going to be really good and also I know a lot of companies that uses emails and activities for ticketing and they live with all the downsides because emails and activities is built as a CRM function it's built to catch all interactions with one person whereas in a ticketing situation you want you want one thre it's one conversation right and that that's what should be in Focus then we data Rich it from otherw of course one conversation so this will open up to the people who decided that ticketing in Monday was not a good idea because emails and activities is a CRM tool it will also for the people that say you know what we still want to do it in Monday because the advantages are there we are okay with the drawbacks of having all conversation in a jumble timeline they will just be happier this is a great big thing that's coming out uh did you get to see any is or uh do we have any kind of an idea of a beta timeline kind of do we know do we know anything I don't have any timelines I would say we're looking at the second half of the year I would say that Q2 might be an uh when they actually start showing things to selected clients Partners to together feedback for the final some beta Sprint uh and of course I want to preface this is Thomas interpretation of the timeline no commitments to anything Monday is not committed to any timelines it could be that it comes out 31st of December next year so bear that in mind but the vision is quite ambitious right so it's a whole new product it's a whole new set of product managers dedicated Sprint teams right so I don't know if you know this but Monday runs 45 Sprint teams some of them work on the core products some of them are several of them might be in the CRM and so on so they're split over all the capabilities of Monday 45 different sprin teams oh my God uh and now we get dedicated product managers we get dedicated Developers for this space and as long as we have dedicated product management they will follow the Monday test true and tested version of way of delivering a product we Benchmark we gather data we understand what's out there we understand what the client needs and maybe we don't replicate snis maybe we do a version that caters to Monday but answers the need yeah I think that's a better way to do it because otherwise you're basically just being a copycat instead how do we work but what are the needs and the Pains of the marketplace and how can we solve them from out from our framework basically and I think that's much a a much cleaner train of thought to have definitely uh but would that conclude Elevate for this year these are definitely the key take there was a nice of other lectures and I want to really stress register for Elevate digital December 14th omnitus actually has a master class that's going to go on there yes we do time reporting app is going to be featured there um and if you have the chance to join live Elevate for next year don't miss that chance tickets were very very selective and with that big thank you from me and tomis and this was the omnitest Spectrum for this time see you next time [Music] bye